At Theeba Label, transparency and craftsmanship are at the heart of everything we do. Please read the following carefully before placing your order:

1. 🧵 Handmade Nature

Each dress is handcrafted by skilled artisans.Minor variations in stitching, print placement, or finishing are part of the handmade process and are not considered defects.

2. 🕒 Production Time

All our pieces are made-to-order based on your selected fabric and measurements.

We typically require 9 to 14 days to complete the stitching process before dispatching your order.

This timeline ensures attention to detail and quality. We appreciate your patience for slow fashion done right.

3. 🎨 Fabric & Color Disclaimer

• Our fabrics are sourced using traditional dyeing techniques.
• Darker shades (e.g. black, red, navy, maroon) may bleed slightly, especially during the first wash.
• Some printed cottons may bleed unexpectedly. Colorfastness cannot be guaranteed. (Check our return & refund policy for more info)

4. 🖥️ Color & Display Variations

    Slight color differences may occur due to:

• Screen settings
• Lighting during photography
  These are natural variations, not product defects.

5. 📏 Sizing & Custom Orders

• Please refer to our Size Guide before ordering.
• Custom-stitched dresses are not eligible for return or exchange unless they arrive damaged or are made incorrectly based on confirmed specifications.
• Accurate measurements are essential to ensure a proper fit.

6. 📦 Shipment Policy

•  Processing Time

All our dresses are made to order. Please allow 7–10 business days for production before shipping. During peak periods, it may take slightly longer.

• Shipping Time & Delivery

Once shipped, delivery time depends on your location:

Domestic (Malaysia): 2–5 business days

International: 7–21 business days (depending on destination and customs clearance)

• Shipping Carrier

We ship via trusted courier partners such as Ninjavan, Gdex, or Teleport(SG), depending on the location and urgency.

• Shipping Charges

Shipping fees are calculated at checkout based on weight and destination. Free shipping may be offered on select orders or promotions.

• Tracking

A tracking number will be provided via email/WhatsApp once your order has been dispatched. Please allow 24 hours for tracking info to become active.

• Address Accuracy

Please ensure your shipping address is complete and correct. We are not responsible for delays or losses due to incorrect or incomplete addresses.

• Customs & Duties (for international orders)

Buyers are responsible for any applicable customs and import taxes. We are not responsible for delays due to customs.

any further clafication, kindly contact us  

email: theebavasu@gmail.com