At Theeba Label, transparency and craftsmanship are at the heart of everything we do. Please read the following carefully before placing your order:
1. 🧵 Handmade Nature
Each dress is handcrafted by skilled artisans.Minor variations in stitching, print placement, or finishing are part of the handmade process and are not considered defects.
2. 🕒 Production Time
All our pieces are made-to-order based on your selected fabric and measurements.
We typically require 9 to 14 days to complete the stitching process before dispatching your order.
This timeline ensures attention to detail and quality. We appreciate your patience for slow fashion done right.
3. 🎨 Fabric & Color Disclaimer
- Our fabrics are sourced using traditional dyeing techniques.
- Darker shades (e.g. black, red, navy, maroon) may bleed slightly, especially during the first wash.
- Some printed cottons may bleed unexpectedly. Colorfastness cannot be guaranteed. (Check our return & refund policy for more info)
4. 🖥️ Color & Display Variations
Slight color differences may occur due to:
- Screen settings
- Lighting during photography
These are natural variations, not product defects.
5. 📏 Sizing & Custom Orders
- Please refer to our Size Guide before ordering.
- Custom-stitched dresses are not eligible for return or exchange unless they arrive damaged or are made incorrectly based on confirmed specifications.
- Accurate measurements are essential to ensure a proper fit.
6. 📦 Shipment Policy
- Processing Time
All our dresses are made to order. Please allow 7–10 business days for production before shipping. During peak periods, it may take slightly longer.
- Shipping Time & Delivery
Once shipped, delivery time depends on your location:
Domestic (Malaysia): 2–5 business days
International: 7–21 business days (depending on destination and customs clearance)
- Shipping Carrier
We ship via trusted courier partners such as Ninjavan, Gdex, or Teleport(SG), depending on the location and urgency.
- Shipping Charges
Shipping fees are calculated at checkout based on weight and destination. Free shipping may be offered on select orders or promotions.
- Tracking
A tracking number will be provided via email/WhatsApp once your order has been dispatched. Please allow 24 hours for tracking info to become active.
- Address Accuracy
Please ensure your shipping address is complete and correct. We are not responsible for delays or losses due to incorrect or incomplete addresses.
- Customs & Duties (for international orders)
Buyers are responsible for any applicable customs and import taxes. We are not responsible for delays due to customs.
any further clafication, kindly contact us
email: theebavasu@gmail.com